At Enzo Collection, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Please review our policies below to understand our procedures regarding returns, shipping, and payments.
Return & Refund Policy
Eligibility for Returns
- Time Frame: You may request a return within 7 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and include all original tags and accessories.
- Proof of Purchase: A valid receipt or order number is required for all returns.
Return Process
- Initiate Return: Contact our customer support at +92 340 5636482 within 7 days of receiving your order.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will review your request and, if approved, provide instructions for returning the item(s).
- Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
Refund Process
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- Approval: If the return is approved, we will process your refund within 3 to 5 business days.
- Refund Method: Refunds will be issued to your original payment method.
Shipping Policy
Domestic Shipping (Within Pakistan)
- Delivery Time: Orders are typically delivered within 3 to 5 business days.
- Shipping Charges: We offer free shipping on all orders over PKR 5,000. Orders below this amount may incur a shipping fee, which will be calculated at checkout.
International Shipping
- Availability: We offer international shipping to select countries.
- Charges: International customers are responsible for all shipping fees, customs duties, and taxes applicable in their country.
- Delivery Time: Delivery times vary based on destination and customs processing.
Payment Methods
We offer the following secure payment options:
- Cash on Delivery (COD): Available for orders within Pakistan.
- Bank Transfer: Transfer payments directly to our designated bank account.
- Mobile Wallets: Payments via Easypaisa or JazzCash are accepted.
Please note: We currently do not accept debit or credit card payments.
Payment Security
Your security is our priority. All transactions are processed through secure channels, ensuring your personal and payment information remains confidential.
Contact Us
For any questions or assistance, please reach out to our customer support team:
Thank you for choosing ENZO Collection. We value your trust and are committed to providing you with exceptional service.
